At Dateshala, we value not only the privacy of our users but also the integrity and confidentiality maintained by our expert consultants. This privacy policy outlines how we collect, use, store, and protect data related to your expert profile, activity, and interactions on the Dateshala platform.
By registering and using Dateshala as a relationship consultant or expert, you agree to the practices described below.
1. Information We Collect
When you register as an expert on Dateshala, we collect the following information:
Personal Details: Name, email, phone number, gender, age, qualifications, and professional background.
Verification Documents: Government-issued ID and certifications (used for identity and expertise verification).
Profile Information: Bio, languages spoken, areas of expertise, available slots, consultation fees, and profile picture.
Activity Data: Chat logs, consultation session details, response times, availability schedules, and feedback ratings.
Technical Data: Device information, IP address, app usage patterns, and log files to help optimize performance and security.
2. Use of Information
Your information is used for the following purposes:
To verify your identity and qualifications before approving your expert account.
To display your profile to users seeking guidance in areas that match your expertise.
To facilitate and manage consultations, including audio, video, or chat-based sessions.
To analyze performance and improve the quality of services.
To contact you with updates related to your account, payments, schedules, or system notifications.
To maintain a safe and supportive environment by monitoring and responding to user feedback or policy violations.
3. Confidentiality of Consultations
All consultations are conducted in a private and secure environment.
You are expected to respect user confidentiality and not disclose any personally identifiable user information outside of the platform.
Session data (text/audio/video) may be monitored by Dateshala in case of abuse reports, but this is strictly controlled and accessed only by authorized personnel.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We may share your data only when:
Required by law or in response to valid legal requests.
Required by payment processors or platforms (for consultant payouts and financial compliance).
Internally, with authorized Dateshala personnel for operational or support purposes.
5. Data Retention
We retain your information for as long as your account is active, and as needed to comply with legal, tax, and professional obligations. You may request account deactivation at any time, upon which we will disable your profile and archive your data securely.
6. Your Rights
As a consultant on Dateshala, you have the right to:
Access, update, or delete your personal profile information.
Control your availability and communication preferences.
Request clarification on how your data is handled or stored.
For any requests, please contact us at admin@dateshala.com.
7. Data Security
Dateshala implements industry-standard security protocols to ensure the protection of your data, including:
Encrypted transmission (SSL)
Secure cloud storage
Role-based access to sensitive data
Regular security audits and compliance reviews
8. Third-Party Services
We may use trusted third-party platforms for payments, analytics, or communication infrastructure. These partners are carefully vetted and are compliant with global privacy standards.
9. Updates to this Policy
This policy may be updated periodically to reflect changes in our practices or legal requirements. You will be notified of any significant changes via email or in-app alerts.
10. Contact Us
If you have questions or concerns regarding your privacy as an expert on Dateshala, please reach out to:
Privacy Officer
Email: admin@dateshala.com